About OnTracks

Tim & Fiona started OnTracks following the frustrations Fiona experienced when trying to buy a Christmas present for Tim. Visiting a dusty and small model shop, she was treated with condensation by the owner, talked down to and made to feel an unwelcome woman.

Discussion over that Christmas period - 1998 - made them realise that the Internet and a website would be a way of making the whole experience better. The business and approach was formulated on three principles:

• To Inform - give people access to a wide range of model and hobby products.
• To Educate - no matter what level of knowledge or background interest the site would make a person welcome and support them through a selection and buying process. 
• To support - to give information about products and their use beyond the product specification, and give guidance on how to get the best from the purchase.

Overall Tim & Fiona delivered that vision to over a quarter of a million visitors to the website each year. Sending products to 71 countries during the 15 years, and on the way winning countless awards.